Refund Policy

This Refund and Return Policy outlines the terms under which customers can return products purchased from Schoolsfirstfcu shop, whether physical or digital. We aim to ensure customer satisfaction while adhering to legal obligations.

1. General Policy

Customers may request a refund or return eligible items within 30 days of purchase. The items must be in their original condition and packaging. We strive to process all requests promptly and fairly.

2. Eligible Items & Conditions

To qualify for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. For digital goods, eligibility may vary based on the nature of the product.

3. Non-Refundable Items

Certain items are non-refundable, including digital downloads and items marked as final sale. Customers should review product descriptions for specific return policies.

4. How to Request a Refund

To initiate a refund, customers must contact our support team with their order number and reason for the return. We will provide further instructions on how to proceed with the return.

5. Processing Time

Refunds will be processed within 5-10 business days following the receipt of the returned item. Customers will receive a notification once the refund has been credited.

6. Exchanges & Replacements

In the case of defective or damaged items, customers may request an exchange or replacement. We will coordinate the return and send a replacement item as needed.

7. Contact & Disputes

If you encounter any issues with your refund request, please contact our support team. We are committed to resolving disputes fairly and ensuring customer satisfaction.

Contact Us

Email: support@schoolsfirstfcu.shop: support@scholsfirstfc.com

Address: 123 Fashion Ave, London, GB: One Business Center, Suite 200